The first movie I ever saw was My Fair Lady. I was so taken and thought it was the most amazing thing I had ever seen. At intermission I purchased a Coke and popcorn. A few years later I saw Cool Hand Luke. Now that was a man’s kind of a movie I thought.
One of my favorite lines in the film was “What we’ve got here is a failure to communicate”. I immediately disliked the prison warden who said it over and over to Luke, the hero of the story.
My executive coach challenges me to consider averting failure in my communications. A leader must develop the skills of communication both written and verbal. Every day management communicates up to the C-Suite, externally to clients and prospects, across divisions with their peers, and within their own team. Effective team communication can impact the success or failure of a group. Through executive coaching and leadership development programs Career Partners International (CPI) and Career Development Partners have over thirty years’ experience improving communication among leaders and their teams. Consider these examples of poor communication frequently found in struggling teams.
- Lack of Individual Feedback – Especially in younger generations, consistent personal feedback is highly valued. Waiting for quarterly or annual reviews to check in on an employee’s progress can cause a disconnect. Frequent communication leads to better on the job performance and a more engaged employee. This constant interaction helps cut off problems before they progress and encourages positive behavior.
- Implied Expectations – Some managers fall into a habit of expecting their team members to read their minds. Expectations and outcomes should be clearly outlined to allow employees to operate at their highest potential. By taking the time to outline goals and expectations a manager also allows employees to ask clarifying questions and get everyone on the same page.
- Conflict Avoidance – A team, by definition, consists of multiple members, each with their own thoughts and personalities. Like providing upward feedback, teammates should be able to provide each other with dissenting opinions. By exploring new ideas and evaluating alternative approaches, teams become stronger and produce better results.
- Lack of Upward Feedback – Occasionally employees find it difficult to express their thoughts to management. As the frontline, employees have valuable perspectives and input to provide. If there is a lack of trust between managers and employees, the employee may not feel comfortable enough to provide much needed input.
- Meeting Fatigue – In a case of overcommunication, organizations are finding their employees time misspent with countless hours in meetings. Meetings are important in aligning a team but be sure they are run with an agenda and clear goals. Participants should walk away from a meeting with a clear understanding of what their role is and what the next steps are. If meetings are run without clear intention, they become a burden instead of a benefit.
A team with strong communication skills is proven to be more efficient and drive significantly better returns than teams that are confused and unable to coordinate properly. CPI and Career Development Partners utilizes a variety of assessments to get to the heart of a team’s communication issues. Once the problem is diagnosed, our expert coaches craft a customized solution to eliminate the weakness and get the team on the right track. With improved communication comes stronger returns, a more engaged workforce, and a more achievement-oriented workplace.
As an equity partner with CPI which was founded in 1987 we are one part of one of the largest consultancies in the world. With over 350 offices in over 50 countries, Career Partners International is a leading provider of outplacement, career management, executive coaching, and leadership development services to clients and their employees worldwide.
If you have needs within your organization, give us a call and we will be glad to connect you to one of our global partners take this damaging statement (What we’ve got here is a failure to communicate) out of your company conversations.
*** “What We’ve Got Here Is Failure to Communicate” is a quote from the movie Cool Hand Luke.
TRAVIS JONES CEO
Travis has been an entrepreneur and business owner in Tulsa for over 30 years. He is a certified Life Options Retirement Coach and is certified to facilitate and deliver the Manager As Coach Learning Series (MACLS) through CPI, and a certified Career Coach. He previously served on the board of Career Partners International (CPI) and is an equity partner in CPI, offering a global reach with over 350 offices.